Warranty

MONEY BACK GUARANTEE

Don’t like the fit, the look, the finish? Don’t worry, return your kit.

We are confident you will love the look and quality of your Rhinohide Armor® kit as much as we do. However, in the unlikely event you trial fit your Rhinohide Armor® to your car and are not completely happy with the look or fit of the Rhinohide panels, we will refund your initial purchase only (dry run, no adhesive tape protection removed or modifications made and kit remains in saleable condition with all componentry).

Terms & Conditions

  • 14 Day Money Back Guarantee valid from date of purchase.
  • The Rhinohide Armor® kit must be returned unused. The guarantee is to ensure you are happy with the look, fit and quality of the product. Once used, your Rhinohide Armor® is covered by our 12 month warranty policy below.
  • The product must also be returned in its original packaging, including the complete kit of panels, all componentry, carry bag and the box it came in and be in suitable condition for re-sale (to be determined by Rhino Hide Pty Ltd).
  • Our 14 day money back guarantee covers the original price paid for the product only. 
  • Return of the full Rhinohide Armor® kit as described above, to the Western Australian Rhinohide Warehouse is at the purchaser's own expense.
  • This return policy is only valid for customers who purchase Rhinohide Armor® online directly through the www.rhinohide.com.au website.
  • We are reasonable people and want a positive experience for all of our customers, even those who decide to return our items within the 14 Day Money Back Guarantee period. Refunds will not be unreasonably withheld, but we do need to inspect the goods prior to issuing a refund.

Please contact us at sales@rhinohide.com.au for additional information on our return process.

RHINOHIDE WARRANTY

RHINOHIDE 12 MONTH WARRANTY

Rhino Hide Pty Ltd (the manufacturers of the Rhinohide Armor® system) warrants the Rhinohide Armor® system to be free of manufacturer’s defects and will repair or replace the product at its own discretion, for a period of 12 months from the original date of purchase.

WARRANTY TERMS & CONDITIONS

  • This warranty is not transferrable.
  • The warranty only applies when the Rhinohide Armor® panels have been used in accordance with the manufacturer’s recommendations and limitations.
  • The warranty does not cover damages or failure resulting from improper use, acts of nature, abuse, alteration, accident, misuse, negligence, or general wear and tear.
  • Please keep the original copy of your receipt as proof of purchase to process a warranty claim. 
  • Defective panels must be returned to Rhinohide at the customer’s expense for assessment. If deemed faulty, Rhino Hide Pty Ltd will cover the cost of shipping the replacement part to the customer within Australian metro centres. Additional shipping fees may be charged for rural areas.

LIMITS OF LIABILITY

Rhino Hide Pty Ltd is not liable for damages to other property including the primary vehicle that Rhinohide Armor® is being applied to, caused by defects in its products, loss of use of the product, loss of time, commercial loss or any other damages, whether real, incidental or consequential. 

The benefits conferred by this warranty are additional to all other conditions, rights and remedies.

 

PROCESSING A WARRANTY CLAIM

In order to process a warranty claim, please contact us at sales@rhinohide.com.au