30-Day Money-Back Guarantee
We want our customers to feel confident purchasing Rhinohide products.
If you change your mind about your purchase, we offer a 30-day money-back guarantee on eligible products purchased directly from www.rhinohide.com.au, subject to the conditions outlined below.
1. Return Eligibility
To qualify for a change-of-mind return:
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The product must have been purchased directly through www.rhinohide.com.au.
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A return request must be submitted within 30 calendar days of delivery.
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The product must be unused, undamaged and in resalable condition.
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All original panels, Armor-Lock attachments, mounting hardware and accessories must be included.
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The product must not have been permanently installed, altered or modified.
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Proof of purchase must be provided.
Products purchased through third-party retailers or resellers are not eligible for this voluntary money-back guarantee.
2. Trial Fitting
Customers may carefully unpack and dry-fit their Rhinohide products to confirm suitability.
To remain eligible for a change-of-mind return:
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No adhesive backing may be removed.
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No mounting components may be permanently installed.
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No panels may be cut, modified or damaged.
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The product must remain clean and suitable for resale.
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All original components must be returned.
Products that have been permanently installed or used are not eligible for voluntary change-of-mind returns.
3. Restocking Fee
All approved change-of-mind returns are subject to a 10% restocking fee.
This fee is calculated on the purchase price of the returned products.
For example, a product purchased for $1,499 would be refunded as follows:
Original shipping charges are not refundable for voluntary change-of-mind returns.
The customer is responsible for the cost of return freight.
4. Requesting a Return
To request a return, please contact Rhinohide Australia within 30 days of receiving your order.
Please provide:
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Your order number.
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The product you wish to return.
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The reason for the return.
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Confirmation that the product has not been permanently installed or used.
Our team will review your request and provide return instructions.
Products must not be returned without first contacting Rhinohide Australia.
5. Return Shipping & Packaging
For voluntary change-of-mind returns:
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Return freight is the customer's responsibility.
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Products must be securely packaged to prevent damage during transit.
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All original components and accessories must be included.
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We recommend using a tracked freight service.
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The customer is responsible for ensuring the returned product arrives in suitable condition.
The return address will be provided once the return request has been approved.
6. Refund Processing
Once your returned product has been received and inspected, we will confirm whether it meets the conditions of this guarantee.
Approved refunds will be processed to the original payment method where possible, less the applicable 10% restocking fee.
Original shipping charges are not refundable for voluntary change-of-mind returns.
Processing times may vary depending on your payment provider.
7. Faulty, Damaged or Incorrect Products
If a product is faulty, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.
8. Contact Us
Rhinohide Australia
Operated by Rising Edge Pty Ltd
Website: www.rhinohide.com.au
Phone: 02 8609 5269
Business Hours: Monday–Friday, 9:00 am–4:00 pm (Sydney time)
